Goal

Help you request a backup safely and ensure your data is preserved.

When to Use This

• Before making major changes

• Before updating content in bulk

• When you want a copy of your website or data

Steps

1. Go to the Support Form

Submit your request through: https://support.wtm.llc/submit-ticket

Select Server & Access as the department.

2. Specify What You Need Backed Up

Clearly mention what you want to back up.

Examples:

• Full website

• Database only

• Specific files or sections

3. Provide Context

Explain why you need the backup.

Examples:

• “Before updating content”

• “Before making changes to the website”

4. Specify Timing (if needed)

Let us know if this is:

• Immediate

• Scheduled for a specific time

5. Submit the Ticket

After submitting, our team will process your request and confirm once the backup is completed.

Expected Outcome

A backup will be created and stored safely based on your request.

Common Mistakes to Avoid

• Not specifying what needs to be backed up

• Requesting backup after changes are already made

• Not mentioning urgency

Tip

Always request a backup before making major changes.