When reporting bugs or issues, using the right tools can help you provide all the necessary details quickly and efficiently. Below, we’ve highlighted the tools you can use to share bug details with our team and links to detailed guides for each tool.

Why Use Specialized Tools?

Providing clear and comprehensive information about bugs ensures our team can identify and resolve issues faster. Tools like jam.dev make capturing screenshots, videos, and annotations easy, offering precise context for the problem.

Recommended Tools

1. jam.dev

Best For: Capturing screenshots and adding annotations to highlight specific issues.

Key Features:

• Easy to capture and annotate screenshots.
• Automatically collects environment details (browser, OS, etc.).
• Shareable links for quick collaboration.

2. Reporting Bugs on Mobile Devices

Best For: Submitting bug reports directly from your smartphone or tablet.

Key Features:

• Mobile-friendly reporting tools.
• Capture screenshots and screen recordings easily.
• Add annotations and share detailed descriptions.

How to Report Bugs on Mobile

1. Use Your Device’s Screenshot Feature:
   • You can take a screenshot by pressing the appropriate button combination (e.g., Power + Volume Down on Android or Power + Volume Up on iPhone).
2. Annotate the Screenshot:
   • Use built-in editing tools to highlight specific issues.
3. Record Your Screen (Optional):
   • On Android: Use the built-in screen recording feature or a third-party app.
   • On iPhone: Use the screen recording feature from the Control Center.
4. Describe the Issue:
   • Write a clear and concise description of the bug, including steps to reproduce it.
5. Submit Your Report:
   • Use our bug reporting form or email support to share screenshots, recordings, and descriptions.

How to Use jam.dev

1. Sign Up or Log In: Go to jam.dev and create an account or log in.
2. Capture a Screenshot:
   • Open the jam.dev extension or application.
   • Take a screenshot of the issue.
3. Annotate:
   • Use arrows, text, or shapes to highlight problem areas.
4. Add Context:
   • jam.dev automatically includes environment details (e.g., browser version, OS).
   • You can add additional comments to describe the issue.
5. Share:
   • Generate a shareable link and include it in your bug report ticket.

Using these tools ensures that your bug reports are clear, actionable, and easy for our team to address. If you’re unsure which tool to use, feel free to contact us for guidance.