When you encounter an issue with our software solutions, submitting a detailed bug ticket helps us resolve the problem quickly and efficiently. Follow this guide to ensure your ticket includes all the information we need.

Steps to Submit a Bug Ticket

1. Access the Bug Ticket Form

   Please navigate to our bug submission form: Submit a Bug Ticket.

2. Enter your details

   Fill in your contact details and project name so we can assist you properly.

3. Fill Out the Required Fields

   To help us assist you, ensure the following sections are completed:

   • Platform: Specify the platform on which you encountered the issue (e.g., Web Application, Mobile App, or Desktop Client).
   • Operating System: Specify your operating system and version (e.g., Windows, macOS, iOS, Android, Chrome, etc.). This helps us identify any system-specific issues.
   • Urgency: Select the issue's urgency (Low, Medium, High, Critical).
   • Subject: Provide a clear and concise title for the issue.

4. Provide Detailed Descriptions

   • Issue Summary: Describe the problem briefly. Focus on the main issue. Example: "The login page shows a 404 error when attempting to log in with valid credentials."
   • Steps to Reproduce: Outline the exact steps to recreate the issue. This helps us identify the root cause. Example:
     1. Go to the login page.
     2. Enter a valid email and password.
     3. Click on the "Login" button.
     4. Observe the 404 error.

5. Share Screenshots or Videos

   Visual evidence is invaluable. Attach screenshots or videos that clearly show the issue. If necessary, highlight relevant sections.

6. Additional Information

   • Any recent changes you made before encountering the issue (e.g., updated the application, installed plugins, etc.).
   • Whether the issue occurs consistently or intermittently.

7. Submit the Ticket

   After filling in all the details, click the Submit button. You’ll receive a confirmation email with your ticket number. Use this number for future references or follow-ups.

Best Practices for Faster Resolution

• Be as specific as possible in your descriptions.
• Avoid combining multiple issues in one ticket — submit separate tickets for unrelated problems.
• Update the ticket promptly if new information becomes available.

We appreciate your cooperation in providing thorough details. This helps our team resolve your issue swiftly and effectively. If you have questions, feel free to contact us at support@wtm.llc.