Goal

Ensure your request is clear, complete, and submitted to the right team for faster handling.

When to Use This

• You need support from our team

• You want to report an issue or request a change

Steps

1. Submit Your Request

Go to:

https://support.wtm.llc/submit-ticket

2. Choose the Correct Department

Select the appropriate category:

• Quality Control: For bugs, errors, or anything not working as expected

• Content Update: For text, images, or link changes

• Server & Access: For access requests, backups, permissions, or infrastructure-related requests

3. Fill in the Required Details

Each department has a specific form. Provide all requested information carefully.

Make sure to include:

• Clear description of your request

• Page URL or affected area

• Any required files (content, images, documents)

4. Submit the Ticket

Once submitted, your request will be routed to the relevant team.

5. Check Your Email (Important)

After submitting your ticket:

• You will receive an email with your ticket details

• An account will be automatically created using your email

This account allows you to:

• Track all your tickets

• Reply to requests and updates

• Continue communication with our team

Expected Outcome

Your request will be correctly categorized, and you will be able to track and respond to it بسهولة through your account.

Important Notes

• Always use a valid email address

• Use the same email for future requests to keep all tickets in one place

• You can reply directly from email or log into your account

Common Mistakes to Avoid

• Selecting the wrong department

• Submitting incomplete information

• Using different emails for multiple requests