Goal

Help you select the correct department so your request is handled by the right team without delays.

When to Use This

When submitting a new support ticket.

Choose the Right Type

Quality Control

Select this if something is not working correctly.

Examples:

• Button not responding

• Page showing an error

• Feature not working as expected

Content Update

Select this if you want to change content on your website.

Examples:

• Update text

• Replace images

• Change links

• Add or remove sections

Server & Access

Select this for access or system-related requests.

Examples:

• Request CMS or admin access

• Create or update user permissions

• Request a backup or restore

• Domain or hosting-related requests

Expected Outcome

Your request will be routed to the correct team and handled faster.

Common Mistakes to Avoid

• Reporting a bug under Content Update

• Requesting access under Quality Control

• Selecting the first option without checking

Tip

If you are unsure, choose the closest option and clearly explain your request.