Goal

Help us understand your request quickly so we can resolve it without delays.

When to Use This

Before submitting any support ticket.

What to Include

1. What do you need?

Write a short and clear description of your request.

Example: “Update homepage banner” or “Checkout page not working”

2. Where is the issue?

Add the page link (URL) or clearly mention where it is.

3. Add a screenshot (if possible)

This helps us understand the issue faster.

4. Extra details (if needed)

• What device are you using (mobile or desktop)

• What browser (Chrome, Safari, etc.)

• Any steps to show the issue (for bugs)

5. For specific requests

• Content updates: Send the final text, images, or links

• Access requests: Mention what access you need

• Bugs: Explain what’s not working and what you expected

Expected Outcome

Your request will be clear, and our team can start working on it right away.

Keep in Mind

Clear requests = faster support.